terms and conditions
The Agreement is the complete and full understanding between you (the Customer) and BoxCo. (the Company) regarding the services that you have ordered pursuant to this Agreement. Any other terms, conditions, warranties, guarantees, undertakings, understandings or representations, whether express or implied, are hereby excluded from this Agreement.
A. Storage Services
After the Customer pays the reservation fee, the Customer will be able to pick-up as many boxes or packing supplies as needed from various sales tents around campus during the last two weeks of school. The Company will collect all boxes and items from the Customer’s dorm or off-campus residence during the specified pick-up window. The Company will return all boxes and items to the Customer’s dorm or off-campus residence in the fall during the specified drop-off window. The Customer must be present during the time of delivery to sign upon receiving items. The Customer may designate another individual to be present at the time of delivery, but must let the Company know in advance. The Customer or designated individual must present the Company with valid identification during the time of delivery.
The last day for pick-ups will be the Saturday of finals week. There will be no exceptions to this. If the Customer requests to change the pick-up time, the Company must be notified at least 24 hours in advance of the original pick-up time. If the Customer requests to change the delivery time, the Company must be notified at least 48 hours in advance of the original pick-up time. If the Customer requests to change the delivery time, the Company must be notified at least 48 hours in advance of the original delivery time. If the Customer or a representative is not present during the scheduled delivery time and fails to notify the Company at least 48 hours in advance or if the Company was unable to deliver the Customer’s items during any point in the delivery period, the Company reserves the right to withhold the Customer’s items and deliver them at an alternative date, at the sole discretion of the Company. If the Customer or a representative is not present during delivery on the alternative delivery date, the Company will withhold the Customer’s items and charge an additional fee of $20 to reschedule their delivery.
The Customer will not be able to access items before the first drop-off date of September 14. There will be no exceptions to this.
B. Storage Facility
While in storage, all items will be kept in a secure climate controlled facility chosen at the discretion of the Company. The Company will not be liable for any damage that may unexpectedly arise due to the natural conditions in the facility.
C. Shipping Services
The Company will arrange for the shipping of any items that a Customer desires to have shipped. The Customer agrees to complete the shipping labels provided by the Company in a legible and complete manner. The labels will be provided at the time of pick-up. The Company will pick up the items to be shipped at the same time as the items to be stored. They will then be delivered to Federal Express (“FedEx”) within 48 hours of pick-up. The Company shall only act as an intermediary for the pick-up and delivery of items to Federal Express. Any terms of the shipment of goods can be found through the shipping provider.
The Company shall not be responsible for any damage that may occur during shipping. The identification tracking number will be supplied to the Customer once the item is dropped off at Federal Express. The Company shall provide the Customer with the receipt from Federal Express upon request. The Customer may also contact the Company to request assistance in this process. The Company, however, will not be liable to the Customer for lost or damaged items once shipped.
At the time of pick-up, the Customer will be given a final total for both storage items and items shipped domestically in the Company’s boxes. The Customer must pay at a later date through the website. The Customer must pay the balance owed in full by September 10. Failure to pay the full balance by September 10 will result in a late fee of $20. Failure to pay the full balance by September 17 will result in additional late fee of $20. The Company reserves the right to withhold the Customer’s items until the full balance, including fees, has been paid. In addition, the Customer may not schedule a drop-off until the full balance has been paid.
E. Pick Up of Boxes
Customers will choose the date, time, and pick-up location on the Company website, www.nuboxco.com The first pick-ups will begin on Tuesday of Reading Week. The last day for pick-ups will be the Saturday of finals week. There will be no exceptions to this. If the Customer requests to change the pick-up time, the Company must be notified at least 24 hours in advance of the original pick-up time. At pick-up, the Customer will have all packed boxes and personal goods ready to be taken by the Company employees at the pick-up location. A representative from the Company will be present at every pick-up to inspect all items to make sure they are in proper condition (if fridge is not defrosted, the Customer will be subject to an additional fee of $20). After the boxes are labeled, the a representative from the Company will ask the Customer to fill out the necessary paperwork with information including number/type of boxes, other items, Customer name and ID number, pick-up time, etc. Once the boxes are placed inside the truck, the Customer or a designated representative must provide a signature to verify that the items placed in the truck and that the Customer agrees to all Terms and Conditions oulined in this Agreement.
We will only be servicing pick-up locations on-campus or within the bounds of Demptster St., Ridge Ave., and Central St.
F. Drop Off of Boxes
The Customer will choose the date, time, and drop-off location for all of the boxes and other items. The Customer or a representative of the Customer is expected to be present at the time of delivery, and if cannot be present at the pre-registered time, they must inform the Company at least 48 hours in advance. The Customer understands that the Company will not be held responsible/liable for any damage to their goods after drop-off. We reserve the right to deliver Customer items to a location in the close vicinity of the room of the Customer. If the Customer is not present during the scheduled delivery time, the courses of action described in Sections A and G of this Agreement will apply. Once the items are delivered, the Customer or a designated representative must provide a signature to verify that the items have been delivered and that the Customer agrees to all Terms and Conditions oulined in this Agreement.
A Customer who is using the Residential Services Discount will have their items dropped off in their residence prior to move-in through the RoomDirect Service. After we have dropped the items off in their residence and have locked their door, BoxCo. is no longer responsible for any damages that occur.
We will only be servicing drop-off locations on-campus or within the bounds of Demptster St., Ridge Ave., and Central St.
In the event that the Company attempts to deliver the items to the Customer on the scheduled date, time and location, and the Customer is not at the drop-off as scheduled, the Company will attempt to contact the Customer by phone and/or email and reschedule, possibly subject to an additional fee (see Section A). If the customer does not respond to these attempts, the Company will hold the Customer's boxes for thirty (30) days past the last drop-off date and after this date will consider the Customer's boxes abandoned. At this point, the Company will assume full ownership of the abandoned boxes and may sell, auction or give away any of the contents in the boxes.
H. Restrictions on Service
Shipping: the Company serves only as an intermediary and requires the Customer is familiar with FedEx's restrictions before packing boxes for shipping (see Section C).
Storage: the Company's storage service has a number of restrictions. The Customer accepts full responsibility and liability for any damages or losses due to the Customer's failure to adhere to these restrictions. The Customer acknowledges the following:
1. No perishable items may be stored;
2. No live animals may be stored;
3. No items consisting of jewelry or unusual collectibles may be stored;
4. No liquids, including but not limited to laundry detergent and other liquid laundry supplies, may be stored;
5. No hazardous materials or firearms may be stored.
The Customer acknowledges that the Company has the right to refuse storage or shipping of any items the Company deems may violate any of the above, or which the Company deems to not be practical to transport, ship or store.
I. Packing of Boxes
The Customer agrees to read the packing tips provided on the Company’s website under “FAQ’s”, agrees to abide by such requirements, and acknowledges that the safe packing of items is the Customer’s sole responsibility, for both shipping and storage.
J. Right to Access Boxes
The Company reserves the right to open any boxes from the Customer, without the prior consent of the Customer, in the event that:
1. A box is damaged and requires its contents to be moved to a different box; the Company is not required to repair the boxes; or
2. There appears to be liquid or fumes coming from the box, or there appears to be possible endangerment of any nearby items; or
3. Customer abandons items; or
4. The Company is enforcing the terms of this Agreement; or
5. A security reason requires the opening of the box.
The Company reserves the right to open a box as ordered by a court order or any applicable law or regulation. The Company will attempt to give the Customer prior notice before opening any box.
With BoxCo.’s insurance policy, every box stored with the Company is protected against loss or damage due to negligence on behalf of the Company up to a value of $100. Customer agrees that the contents of all boxes are valued at most $100 and assumes all risk of loss if the value of the contents of the box exceeds $100.
Customers who elect to purchase the upgraded insurance for $10, will have every box stored with the Company protected against loss or damage due to negligence on behalf of the Company up to a value of $300. Customer agrees that the contents of all boxes are valued at most $300 and assumes all risk of loss if the value of the contents of the box exceeds $300 in this case.
Non-box items that are stored are eligible for the same insurance policies as those stored in “Medium” and “Mammoth” boxes.
If the Customer is unsure of how much insurance coverage the Customer's item is eligible for, the Customer should contact a Company representative.
The Company assumes no responsibility for loss, liability, claim, expense, or damage should any of the following conditions hold true:
1. Boxes are improperly packed; or
2. There is concealed damage; or
3. Items are extremely fragile; or
4. Damage to electronic equipment has occurred without any damage to the boxes containing them.
L. Limitations of Liability
The Company's maximum liability for any damages, losses, costs, or expenses incurred as a result of its storage and shipment of Customer's boxes and other items is limited to the terms of this Agreement. Between the time of pick-up and time of delivery of the Customer's items, the Company will only be deemed responsible for damages or losses incurred as a result of the gross negligence or willful misconduct of the Company.
The Company is not responsible for the malfunction of any electronic device unless its malfunction is the result of mishandling by the Company employees. The Company is also not responsible for any damage as a result of force majeure, including, but not limited to: insect or rodent damage, natural disasters, fires, or changes in temperature.
In the event that the Company detects damage to an item belonging to the Customer possibly as a result of gross negligence on behalf of the Company, the Company will notify the Customer before the item is returned to the Cutomer and begin the Claims process on the Customer's behalf.
The Customer must file all Claims of damages or losses to stored boxes or items within 24 hours of their delivery. All claims must include photographic evidence. All boxes and items subject to Claims must be kept in the condition they were delivered in.
The Customer will complete a Claims form and declare the value of the damages and losses to their possessions, up to the maximum amount described in Section K. After the Customer has filed a Claim, the Company will investigate the Claim and issue an official response within fourteen (14) days.
The Company reserves the right to send a representative to inspect any box or item that is subject to a Claim so as to determine the amount of damage or losses that the box or item has incurred as well as whether or not the damage or losses were the result of gross negligence or willful misconduct by the Company.
Upon approval of the Claims form, the Company will award the Customer the determined value of the damages and losses declared on the Claims form, up to the maximum amount described in Section K. The Customer may choose to receive the award in the form of either a comparable item of similar value chosen at the the discretion of the Company and delivered by the Company to the Customer's residence, or direct compensation. If the Customer believes the Company has incorrectly assessed the value of the damages or losses, the Customer may appeal the decision with seven (7) days of receiving an offer. Upon approval of the appeal, the Customer and the Company will decide on a mutually agreeable compensation package equivalent to the assessed value of damages and losses. Upon acceptance of compensation, the Customer will sign a waiver indicating that the Customer will not pursue any further Claims of damages or losses or legal action for the item(s) involved in the Claim.