What is the Residential Hall Deal?
The Residential Hall Deal offers discounted prices and our RoomDirect service to our customers who are living in a Residential Hall or College at both pickup and drop-off. We are able to offer this deal due to our exclusive partnership with Residential Services.
Who is eligible for the Residential Hall Deal?
Only customers who are living in a Residential Hall or College at both pickup and drop-off.
What items can you store in the Residential Services Discount?
Customers using the Residential Services Discount can store mammoths, mediums, fridges, and plastic bins at a discounted rate thanks to the Residential Services subsidy. Unfortunately we are not able to accommodate miscellaneous items other than fridges and plastic bins through the Residential Hall Deal, however, customers wishing to store miscellaneous items such as bikes, couches, etc., may do so with our regular package.
If I store a suitcase, can I pack things in it?
Of course! In fact, we recommend that you do. Please make sure everything you pack in your suitcase is carefully packed for safe travels.
Is there a weight limit for each box size?
We ask that you please do not pack any more than 50 lbs in one Mammoth or Medium box.
How can I get boxes and packing supplies?
Boxes and tape are available for free to BoxCo. storage customers at the BoxCo. tents located around campus in late May and early June. Non storage customers may purchase them for a fee.
What packaging materials do you supply?
We supply our customers with an unlimited supply of our Mammoth and Medium boxes as well as packaging tape.
Are poster tubes really free to store?
You bet! As long as you are storing one or more other items with BoxCo., storage of your poster tube is free. We didn't really think it made sense to charge for storage of a poster tube since it takes so little space.
One question we get a lot is whether we supply poster tubes. Unfortunately, we don't but you can buy one for yourself at the UPS Store or Blick Art Supplies in downtown Evanston.
Can I store some of my belongings in a plastic bin?
Yes! If you pay to store a plastic bin of any size with us we encourage you to fill it with items you would like to store for the summer just keep in mind the 60 lb weight limit.
How do I store a TV?
TVs are fragile and expensive so we have a special requirement for storing a TV with BoxCo.
Your TV must be put in a box. Some small TVs will fit in our Mammoth box (24 by 18 by 16 inches), but many will not. Larger boxes are available for purchase at the UPS Store in Downtown Evanston.
Can I store my things while I am studying abroad?
Of course you can! If you are studying abroad in the fall, BoxCo. will keep your items for the additional quarter. You will simply be charged double our regular storage rates for any items you store for both the summer and fall quarters. If you are studying abroad in Fall 2015, please select that drop-off option when making your reservation. You will also have an opportunity to tell us you will be studying abroad at pick-up.
Can I access my stored items over the summer?
No, unfortunately since we are student-run we cannot offer that service. We suggest checking all the items you are packing before you tape up your boxes to ensure that you haven’t packed important items such as passports, birth certificates, etc.
Can you store my items for just a few weeks?
Whether because they are between apartment leases or graduating in late June, many NU students have a need to store their things for less than the whole summer. We are sorry to say that BoxCo. cannot accomodate requests to store for only a few weeks of the summer.
The earliest drop-off date we offer is September 14th. If you need to store your items for a shorter amount of time than our schedule of drop-off dates allows we recommend that you rent a storage locker at LifeStorage for the weeks you wish to store your things. LifeStorage has a facility located at 7524 North Paulina Street Chicago, IL 60626. You can find out more about LifeStorage online at www.lifestorage.com.
How much will it cost to store my things for summer and fall?
To store your things for summer and fall, we charge double our regular storage prices. The only charge that does not double is your reservation fee. Your reservation fee will always be $25 regardless of the length of time you plan to store your things with us.
Is there a minimum storage order?
Absolutely not. Unlike some storage companies that advertise low prices but get you in the end with minimum order charges, BoxCo. offers the same low prices regardless of your order size.
Store one Mammoth Box or twenty, whatever suits you is okay by us.
Do I need to store with BoxCo. in order to ship?
No, this year BoxCo. is offering a shipping option for customers even if they don’t store with BoxCo.!
Does BoxCo. offer international shipping?
No. Unfortunately, we are not able to offer international shipping.
Can I track my shipped items?
Yes, please look back at the confirmation e-mail you received a few days after pickup to find your tracking number.
How does your shipping service compare to UPS, USPS or FedEx?
BoxCo. offers the convenience of true door-to-door shipping. Your packages are picked-up at your door (on or off-campus) along with any items you have for storage. We will take care of bringing your items to the shipping carrier, saving you the time and hassle! We will always ship your packages within 48 hours of your pick-up time.
How fast is your shipping?
After we pick-up your items for shipping, we will ship them via FedEx Home Delivery within 48 hours.
Check out this FedEx map of transit times by zip code (BoxCo. will ship from zip code 60201) to estimate the number of days it will take your packages to arrive once we have given them to FedEx.
If you need to track your items, please contact the BoxSquad at http://nuboxco.com/contact-us
Can I get my storage items dropped off early?
We do drop-offs during Wildcat Welcome Week starting September 11th. If you are concerned about receiving your items on or by a specific date please contact the BoxSquad via email to ask if drop-off can be arranged on that day.
Can I get my things picked up after finals week?
We can accommodate some pick-ups after our last scheduled pick-up day on Saturday June 13th but we cannot make any guarantees. Please contact the BoxSquad via email to arrange a special appointment.
Do I need to be present at my pick-up or drop-off time?
You or someone you live with needs to be present at your pick-up and drop-off appointment. It’s always easier if you are there. If you are planning on not being present during your scheduled time slot you need to contact the BoxSquad via email and provide an alternate contact (phone and email) to be reached when we arrive.
How do I change my pick-up time?
If you have already reserved a pick-up time slot but would like to change it to another time you can do so by first logging into your account at www.nuboxco.com . Once you are signed-in, click the "My Order" tab. You can change your reservation by selecting a new "Date of Pick-up" and/or "Time of Pick-up" in the form below. Once you click submit, your reservation will have been changed. If no open slots work for you, email the BoxSquad, and we will try to accommodate you.
If you need to change your pick-up time within 48 hours of your scheduled pick-up, we cannot guarantee that we will be able to accommodate you. First check the website to see if any open slots work for you. If no open slots can accommodate you, email the BoxSquad, and we will do our best to accommodate you. You will be subject to a $50 fee for last minute changes.
If I cancel my reservation, will I get a refund?
If for some reason you decide to cancel your reservation for BoxCo. storage prior to 48 hours before your scheduled pick-up time please contact the BoxSquad via email. We will cancel your reservation and refund your credit card the $25 reservation fee.
If you cancel within 48 hours, you will not be refunded your registration fee.
Do you deliver to off-campus addresses?
Yes, as long as it is within our bounds of service! At the end of the summer, we can drop off your stored items at any address in the Evanston area within the bounds of Dempster St, Ridge Ave., and Central St.
Where can I get more boxes and/or tape?
If you are looking for more Mammoth and Medium boxes or tape, you can visit a BoxCo. tent which can be found around campus in late May and during the month of June.
How should I label my boxes and storage items?
Please label all your items for storage before the BoxSquad arrives to pick up your things at your scheduled pick-up time. Please label all boxes with your name and phone number. Please label all other items for storage with your name in some location.
What is BoxCo.?
We are a student run, Northwestern owned company. BoxCo. is a subsidiary of Northwestern Student Holdings, which is an established student group owned by the University. We are managed day to day by undergraduate students who aim to gain an educational experience unlike any other at Northwestern. Legally BoxCo. is a 501(c)3 non for profit entity, so unlike our for-profit competitors, our primary focus is on the educational experience of running a company, not penny-pinching our peers. Furthermore, we understand the needs of students better than any competitor because we are students ourselves. Students appreciate value, so we are proud of our competitive prices and absence of hidden fees. We know the stress of finals week, so we have made summer storage with BoxCo. simple.
What does the Reservation Fee cover?
Your Reservation Fee allows you to book your pick-up time which is important because there are a limited number of pickup slots available. More importantly, by paying your reservation fee, you are eligible to receive free boxes and packing supplies. Simply come to one of our sales tents to pick-up your boxes and tape.
How do I pay?
There are two payment stages in the BoxCo. order process. First, we charge you $25 to reserve your pick-up time slot. This $25 fee also entitles you to unlimited boxes and tape which you can pick-up at BoxCo. tents around campus.
You will receive an invoice for storage shortly after we pick up your items. You can pay this invoice online via PayPal.
Can BoxCo. just move my stuff for me?
Unfortunately, BoxCo. cannot help you move your things from one apartment to another or between dorms on campus. However, for just moving we recommend Delta Chi Movers for great service and to help a great cause.
How do I change my contact info?
If you have already created a BoxCo. account, you can change your contact info by logging into your account at www.nuboxco.com. Once you are signed-in, hover the cursor over the "My Order" tab. Select the "Edit Profile" option. Make any changes to your contact information and click the submit button. Then you're done!
If I used BoxCo. last year, do I need to make a new account?
First, we're excited to see you back again!
The answer to your question is yes. You will need to make a new account. The order process is designed to take you through one storage and shipping order. We clear all information from the previous year from our server before the start of a new season. This means the order you create this year can use the same email address as the order you made last year if you like.
When will I receive my invoice?
We will always let you know the final bill for our service before we take your things. You will receive an invoice via email a couple days after we pick up your items.
Can I work for BoxCo. this season?
We are always looking for Northwestern students to join our moving team during Reading Week and Finals Week. If you are interested in working for BoxCo. check out the “Work for BoxCo. tab on our website.
Where can I find a BoxCo. tent?
Weather permitting, BoxCo. will have a tent at the Arch every weekday through finals wekk. Each of these days we will also have a tent either in front of Tech or by Lisa's Cafe.
What is Northwestern Student Holdings?
Northwestern Student Holdings (NSH) is a student-run company owned by Northwestern University that funds and operates a portfolio of businesses serving the Northwestern and Evanston communities. Founded in 2007 in NU's Farley Center for Entrepreneurship, NSH offers a myriad of services including design services (Design Works), summer storage (BoxCo.), and tutoring (NU|Tutors).
Through the challenges and thrills of running a student-run business, NSH members have a chance to experience entrepreneurship and business and unparalleled learning opportunities that come to define their college experience at Northwestern.
What is RoomDirect?
Thanks to our exclusive partnership with Residential Services, we are able to offer RoomDirect a service that ensures that your items get directly to your room, even before you arrive on campus in the fall. We lock your room after depositing your belongings, to ensure the security of your items.
Does RoomDirect cost anything?
No, through to our exclusive partnership with Residential Services, we are able to offer this service to our customers free of charge.
What is BoxCo.’s insurance policy?
BoxCo. will insure any customer free of charge for damages of up to but not exceeding $100. Upgraded insurance, which can be purchased for $10 will cover the customer for damages of up to but not exceeding $300. This insurance plan covers all items, including BoxCo. provided boxes, refrigerators, plastic bins, and electronic components. BoxCo. will only be responsible for damaged items in boxes or plastic bins if the BoxCo. provided box or bin is visibly damaged (ripped or dented) on the outside. BoxCo. will not cover any damages to personal items caused by a liquid container of any kind rupturing during storage. BoxCo. will also not cover any damage to personal items caused by another personal item, such as stored scissors puncturing a container or clothing.
Is insurance included in the registration fee?
Yes, BoxCo. insures all customers free of charge for damages of up to but not exceeding $100. This insurance plan covers all items, including BoxCo. provided boxes, refrigerators, plastic bins, and electronic components. BoxCo. will only be responsible for damaged items in boxes or plastic bins if the BoxCo. provided box or bin is visibly damaged (ripped or dented) on the outside. BoxCo. will not cover any damages to personal items caused by a liquid container of any kind rupturing during storage. BoxCo. will also not cover any damage to personal items caused by another personal item, such as stored scissors puncturing a container or clothing.
Can additional insurance be purchased?
Yes, upgraded insurance can be purchased for $10 and will cover damages of up to but not exceeding $300. This insurance plan covers all items, including BoxCo. provided boxes, refrigerators, plastic bins, and electronic components. BoxCo. will only be responsible for damaged items in boxes or plastic bins if the BoxCo. provided box or bin is visibly damaged (ripped or dented) on the outside. BoxCo. will not cover any damages to personal items caused by a liquid container of any kind rupturing during storage. BoxCo. will also not cover any damage to personal items caused by another personal item, such as stored scissors puncturing a container or clothing.
How do you file a claim?
To file a claim, the customer must provide a description of the damage as well as photographic evidence within 24 hours of receiving the belongings.